LIFE HEALTHCARE GROUP


مستلزمات طبية


   

   

   LIFE started as a retail pharmacy group in 1996 and the strong impulse to perform has nurtured its growth over the last seventeen years. At present the organization stands tall in the industry with over 100 retail outlets consisting of Pharmacies, Healthcare Hypermarkets, Health and Wellness stores catering to an average annual customer base of more than five million walk-ins. As part of the expansion plans, 30 new pharmacies were launched in the last two years; and LIFE is committed to deliver excellent growth in turnover and profitability by expanding its number of outlets to double the current store count in the coming two years. The Company employs over 700 professionals. LIFE Health Care Group introduced many innovations in pharmaceutical distribution in the region. Notable among them include the first Healthcare Hypermarket in the GCC, the first Drive- Thru pharmacy in the Middle East, and the first Shop-in-Shop concept in healthcare in the region.

The unquenchable zeal to providing, Health Protection, Health Promotion, and Clinical Quality Service, brought in recognition and reliability to Life Healthcare Group.

Product & Services

The customer centric philosophy of the group is apparent in every detail within the outlets, in line with the finest practices worldwide. The aim is to provide an overall customer experience that is pleasant and far superior to anything presently available.

More than the products LIFE sells, it is the service that LIFE renders makes incomparable. The customer centric philosophy of LIFE has led LIFE to be destination store for various healthcare

needs including products which are internationally acclaimed. Thousands of customers walk into LIFE stores every day because of the availability of a variety of Healthcare products one requires upon stepping out of a clinic or a hospital looking for any healthcare need.

Categories:

• Medicines

• Vitamins and Supplements

• Sports Nutrition

• Skin and Beauty Care

• Specialty Home Care

• Mother and Baby Care

• Home Health Care

• Orthopedics and Rehabilitation

• Personal Care

• Homoeopathy medicines

• Optics

Life’s line of business facilities include:

Drive-Thru Pharmacy : The drive-thru offers convenience and fast service especially for people with special needs. LIFE was the first to introduce this service in the Middle East, soon to be followed by many.

24 Hours Free Home Delivery: Another convenient service that adds more value to the

LIFE experience, medicines are delivered at the doorstep, round-the-clock.Drug Information: Revolutionary, innovative and informative, this facility provides information on the proper usage of medicines, dosage, actions and interactions, time period of treatment, availability and cost, and also information on diabetes, weight loss, orthopedic and rehabilitation products, etc.

Free Health Screening: All LIFE pharmacy outlets have this value added facility where customers get free health screening for checking their blood pressure, blood sugar, BMI, Skin and Hair Analysis etc at the self-checking kiosks. Free Facials and Make Overs: An initiative offering Free make over sessions and facials to Customers who are beauty conscious.

Health Notes Kiosk: Aimed to provide information on drugs and other products, the kiosk features a touch screen that displays useful information on drug interactions, diet, lifestyle, etc.

Home Care Rental: LIFE is the first healthcare retailer in introducing Specialty Home Care

Rental for travelers and customers who need certain specialty items for limited period.

Achievements

At LIFE a lot of research has gone into getting an insight into customers needs and their loyalty is priceless. Relentless efforts and exceptional service has made LIFE a leader in retail pharmacy industry. Hard work in areas like healthcare, nutrition, hygiene and beauty, in a warm, friendly and efficient environment has paid off with numerous awards and accolades.LIFE has been honored with many accolades at the national level; especially for their superlative customer service. LIFE received the DSF 2010 Innovation Award in the category of Best Retail-Customer Service. LIFE was awarded at the Retail ME Awards in the category of Healthcare and Beauty for 2011 and Most Admired Store Manager for the year 2012. LIFE achieved the coveted Superbrands status successfully for the past three consecutive years in 2011, 2012 and 2013 a recognition awarded only to brands that fulfill a series of strict criteria that include quality, customer satisfaction and consistent performance. LIFE is a member of DSES programme which is designed to make the experience of Shopping in Dubai a pleasurable one.

Brand Values

LIFE guarantees extraordinary retail experience to customers through personalised services that result in customer loyalty and at the same time assures greater availability and accessibility of healthcare products and services, at competitive prices.

The secret of successful retailing depends on delivering customer satisfaction consistently, every time a customer walks in. Trustworthiness, respect to customers and exceeding customer expectations are the traditional, golden retailing principles that bring retailing to LIFE.

LIFE Healthcare group is deep rooted on a simple yet, profound customer centric philosophy:

Here Customer is the King and the only law of business is selfless service.

LIFE Health Care Group plays an important role in the advancement of professional practice in pharmaceutical retailing. Its vigour, sense of innovation and ability to adopt new methods allow it to take advantage of the development possibilities offered by an industry with strong growth prospects. Being the leader and creative in unique and innovative concepts, LIFE would like to be the number one in the area of Healthcare Retail Segment.

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